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Shift Manager Resume


PROFESSIONAL PROFILE:

   ⚫ Shift Manager: 5+ years of experience in fast food and customer service
   ⚫ Management: Manage a team of 16 crew members to serve customers efficiently and maintain hygienic standards
   ⚫ Results-oriented: Exceeded annual sales forecast by $150,000 in third year as store manager
   ⚫ Achievement Awarded "Manager of the Month" by franchisor as a reward for strong sales and efficient management

SKILLS:
   • Trained in managing finance and expenses
   • Hiring/Training/Management
   • Expert at managing in-store logistics and inventory     control, and food preparation
   • Fluent in English | Business level Spanish

RELEVANT WORK EXPERIENCE:
   JACK IN THE Box
   SHIFT MANAGER HOUSTON, TX | JAN 2012-PRESENT
   • Exceeded shift sales forecast by $20,000 in first year as shift manager
   •Minimized condiment usage and waste by $1,000 per month by retraining store associates
   • Trained two night shift managers in motivating and mentoring staff, writing reports, giving directions, and providing leadership
   • Schedule employee shifts, delegate workload, audit accounting and finance
   • Ensure quality control, maintain overall restaurant hygiene, and communicate with customers about how to improve the customer experience.

HARDEE'S:
STORE ASSOCIATE FARMINGTON HOUSTON, TX I AUG 2009- OCT 2012
   • Received orders, swiped credit cards, accepted cash and served 100+ customers per day via the drive-though
   • Trained a night shift drive-through worker in order process, including using POS Terminal, and troubleshooting common headphone/microphone and computer problems
   • Bussed, mopped, swept, and polished tables at the end of every shift, and followed proper equipment cleaning procedures to meet Department of Health A-rating standards
   • Volunteered frequently to substitute shifts for employees needing to take a day off or go on vacation

EDUCATION:
[UNIVERSITY NAME], HOUSTON, TX
ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION, MAY 2013